By Meg Marco
It’s the dream of every angry customer — sending a bill to the company that wasted your time. Well, it’s finally happened.
Howard Schaffer was having such an awful time with his phone company that he alerted the local media — who ran a column about the debacle. That happens all the time, but what makes this case interesting is that Howard was keeping a record of the time he spent dealing with the phone company (One Communications of Rochester, NY) as well as the expenses that he was racking up while the phone company apologized over and over, but didn’t fix the problem.
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